Privacy Policy
Protecting Your Privacy

Confinement Escape Rooms Taupō Ltd (trading as CONFINEMENT TAUPŌ) is committed to protecting the personal information you entrust to us. We comply with the Privacy Act 2020 and are dedicated to being open and transparent about how we manage your information.

This Privacy Policy explains how we collect, store, use and disclose your personal information. It should be read in conjunction with the New Zealand Information Privacy Principles.

This policy outlines:

-The types of personal information we collect
-How we collect and store your information
-Why we collect, use or disclose your information
-How you can access or correct your information
-Whether we share your information with third parties

1. What personal information do we collect?

The information we collect depends on how you interact with us. Examples include:

Escape Rooms & Outdoor Challenge Games

When you make a booking, we collect your name and contact details (such as mobile number and email) so we can identify you and communicate with you.

Signing in on our Game App (in-store or on your device)

When you sign in to play, we collect your name and contact details. You will also be asked to accept our Terms & Conditions and confirm you have read the game rules. This helps us meet health and safety requirements.

Purchasing Tickets to Events

When buying event tickets, we collect your name and contact details so we can identify you, contact you if needed, and confirm you acknowledge the event Terms & Conditions.

2. How do we collect your information?

We collect information in various ways, including:
-Online booking system
-Phone calls or in-store bookings
-Visiting our premises
-Signing in to start a game
-Registering for newsletters or marketing
-Entering competitions or promotions
-Purchasing tickets
-Completing surveys
-Requesting a GST invoice
-Interacting with us via email, social media or our website

We may also collect information from third parties such as:

-Google Analytics
-Social media platforms (Facebook, Instagram, LinkedIn, Twitter)

3. How do we store your information?

Your information is securely stored in on-site databases and cloud-based systems managed by trusted service providers.

We protect your information by:
-Limiting access to authorised staff only
-Requiring confidentiality from staff and service providers
-Using secure, encrypted platforms
-Restricting database access to maintain data security

4. Why do we collect, use and disclose your information?

We only collect, use or disclose your information for:

The purpose it was originally provided
A purpose that is reasonably apparent at the time as required or permitted by law.

Common purposes include:

-Marketing
-We may send newsletters, promotions or updates (only if you have opted in). All marketing includes an unsubscribe option.
-We may use third-party tools (e.g. Facebook, Google) to understand trends and deliver relevant advertising.